Shipping Policy

At Meltie Mug, we aim to make receiving your order as simple and smooth as enjoying your favourite chocolate treats.

Order Processing
Orders are typically processed within 1–3 business days after your order has been confirmed. During busy periods, holidays, or product launches, processing may take slightly longer.

Shipping Times
Estimated delivery times are 3–5 business days after dispatch. Delivery times are estimates and may vary depending on your location, courier delays, public holidays, or other circumstances outside our control.

Shipping Costs
Shipping costs, including any free-shipping promotions available to your order, will be clearly displayed at checkout before payment.

Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Incorrect Shipping Information
Please ensure your delivery address is correct before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking information first. If you still need assistance, contact our customer support team and we’ll help investigate the delivery.

Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us promptly with your order number and, for damaged items, photographs of the parcel and product. We’ll review the issue and advise you on the available resolution.

International Orders
For international deliveries, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

Questions?
For any questions regarding shipping or your order, please contact us through our email: store.munchmug@gmail.com